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SUPPORT
Support is not only technical, it's every aspect of our services. From understanding our services and helping to get you started to our on-site installation and custom configurations of your network services.
Support also incorporates our automated monitoring system, Network Surveillance Center and Network Operations Center, our sales experts to help you understand the newest technologies available, our engineers who bring the technology to our platforms and even our technicians who work directly with you to bring our services to your business.
On-Site
Whether for installation, configuration or immediate response, our technicians are ready to deploy on-site at your location when you need us. Even off-hours, weekends and holidays, we are there to help you find the right solution.
Customer Portal
Our portals are available for connectivity, co-location, virtual co-location and bandwidth customers who wish to perform real-time usage reporting as well as historical usage reporting.
When customers enter our portal monitoring system, they can view statistics of their network connections, manage different subscribed services and submit various support requests. To learn more about our customer portals, click here.
Our Partners
Our experienced and skilled technical partner consultants can help you with any additional support, scalability and management concerns you may have. Our partners are experts specializing in network infrastructures and security, desktop and server support. Their combined efforts with our engineers provide you with the most incredible level of support imaginable. Any problem, any question, any requirement can be addressed, answered and fulfilled. |
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